Our partnership begins by evaluating:Where are you now? What’s possible?

Purpose

As the entry point to a lasting business relationship, the Diagnostic Assessment provides the ideal opportunity for MORe to listen, learn, and begin to lead clients to a better future. During this phase, MORe will share it’s Next-Practice methodologies and philosophies to motivate innovative thinking.

Questions addressed

• Where are you now?
• What’s possible?

Scope (fixed price model)

• Structured interviews with key executives or managers (10 hours)
• Observations of key meetings, processes, systems, or front-line work (10 hours)
• Reviews of key operating artifacts, documents, or reports (10 hours)
• Voice-of-the-employee and voice-of-the-customer surveys (1 each, 10 questions each)

Process

• Mobilize, introductions, scheduling, release key artifacts
• Conduct artifact reviews, interviews, observations, and surveys
• Analyze and evaluate findings across client’s organizational system
• Deliver Executive Readout report of findings and next steps

Expected outcomes

• Clarity — on your current organizational system and its future potential
• Knowledge — of surface level symptoms vs. true root cause problems
• Trust — that recommendations are in your best interest, not MORe’s
• Confidence — to decide the best path forward for your organization

Purpose

By involving, engaging, and educating all stakeholders, MORe will guide your organization as they create a blueprint of their future state around a shared vision. The blueprint will define the structural, executional, and organizational change related aspects for the Emerge Phase.

Questions addressed

• What will our future look like?
• How will we achieve it?

Scope

• Co-education and co-creation sessions with stakeholders
• Definition of improved future state and desired outcomes
• Structural and executional model definition and design
• Process and technological alignment with the new model

Process

• Mobilize, re-introductions as needed, scheduling
• Confirm executive/Board alignment and support
• Drive co-education/co-creation design sessions
• Guide people in design of future operating model
• Deliver Blueprint design and plan for Emerge

Expected outcomes

• Energy — towards achieving the improved future state through shared vision
• Excitement — across all stakeholders groups to get started with Emerge
• Readiness — for new ways of thinking and operating the new organization
• Assurance — that the plan is sound, the team is ready, and the future is bright

Purpose

With your people as co-pilots, MORe will guide your organization in the realization of their future while they learn to operate the new organizational system independently. Together, we will Transform structural, executional, and organizational elements for sustained resilience.

Questions addressed

• When will we stand on our own?
• Where else can we apply our new model?

Scope

• Carefully orchestrated, employee-driven transitions
• Safe, iterative, reflective organizational change
• Continuous education and capability upskilling
• Learned independence and self-management

Process

• Mobilize, re-introductions as needed, scheduling
• Confirm executive/Board alignment and support
• Iteratively transform, monitor system feedback, adjust
• Employee operation of new model, build on successes
• Initiate continuous improvement and model expansion
• Join our Client Cooperative for ongoing sharing and learning

Expected outcomes

• Engaged — employees who are committed and enthusiastic
• Resilient — operations and staff able to adjust to external change
• Sustained — performance in quality, productivity, cost, revenue
• Satisfied — customers reporting higher C-Sat & NPS scores